Leading Department Store Chain Perfects Omnichannel 

Retail Strategy with Chatmeter
How one of America’s largest department stores partnered with Chatmeter to perfect their omnichannel retailing strategy and become a leader in a highly competitive industry

Using Chatmeter’s proprietary software, this retailer was able to enhance their customer’s complete shopping experience and build a holistic Local SEO and Reputation management strategy. By making operational improvements and enhancing the customer experience, the department store was able to increase their average rating from 3.7 to 4.1.

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