RETAIL CASE STUDY


Leading Department Store Chain Perfects Omnichannel 

Retail Strategy with Chatmeter
How one of America’s largest department stores partnered with Chatmeter to perfect their omnichannel retailing strategy and become a leader in a highly competitive industry




Using Chatmeter’s proprietary software, this retailer was able to enhance their customer’s complete shopping experience and build a holistic Local SEO and Reputation management strategy. By making operational improvements and enhancing the customer experience, the department store was able to increase their average rating from 3.7 to 4.1.



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