AUTOMOTIVE CASE STUDY


OEM turns to technology to customer experiences and
increase 
dealers' ratings from 3.7 to 4.7 stars
OEM turns to technology to improve customer experiences and dealer's reputation




One of the top three automotive manufacturers recognized the negative impact poor reviews were having on dealer sales and brand loyalty. These fears were further confirmed by the fact that the average dealer has over 40 one star customer reviews. This led them to search for an all-in-one product as a solution for managing their reputation, improving their listings, and increasing their dealership’s online presence.



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